Shipping, Delivery and Refund Policy

(Mainland UK)

Next Day Delivery across the UK or Specified Date delivery. Next Day Deliveries are Monday to Friday only. Orders need to be placed before 12 noon to make the next day delivery promise. Orders placed after midday on Thursday will be delivered on Monday. Weekend orders will be dispatched on Monday. Bank Holidays may effect choice of this delivery option.

(Local area delivery - Bristol Postcodes as stated below)

Zedify Zero Emission Local Bristol delivery. Delivery on Tuesdays and Fridays across the following postcodes. BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8* (exc over suspension bridge), BS9 0, BS9 1, BS9 3, BS9 4, BS10 5, BS13 7, BS14 9. Bank Holidays may effect choice of this delivery option.

(Click and Collect)

Click and Collect from Zara’s Chocolate’s - 200 North Street, Southville, Bristol, BS3 1JF. Pick up is available on Tuesdays 11am - 3pm.  Bank Holidays may effect choice of this delivery option.

BANK HOLIDAYS act like a weekend day.
This may affect the choice of dates available.

Delivery - the small print:

Whilst Boxlocal Ltd will do our utmost to ensure deliveries are made on the requested date, please note we use third-party delivery companies to facilitate our nationwide deliveries. We accept full responsibility for actioning the dispatch of our goods and services. The responsibility for the delivery rests with the third-party delivery company. Occasionally due to acts of God (flood, fire & wind) or practical issues such as lorry breakdowns or driver issues, deliveries may be delayed.

Boxlocal Ltd do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about because of any of the following:

Inaccurate or incomplete delivery address details
Delayed payment (cleared funds)
Delayed order receipt

Boxlocal Ltd reserves the right to charge the customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the customer.

Please take a look at our delivery information here.


All goods remain the property of Boxlocal Ltd until they have been paid for in full (cleared funds)

Prices quoted are subject to change without notice.


Please get in touch with or if you have any queries about your received order.

No order which has been accepted by Boxlocal Ltd may be cancelled by the customer except with the agreement in writing of the company and in terms that the customer shall indemnify the Company in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by the company because of cancellation.

Refunds will only be issued if Boxlocal Ltd is contacted at least 48 hours before dispatch. No foodstuffs can be refunded once received unless faulty or broken, this will be at the discretion of Boxlocal Ltd, dependent on your retail rights.

Force Majeure:

Boxlocal Ltd shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.

Our Details​

Any problems? Contact or We will endeavour to help with a query.​

Boxlocal Ltd Company Registration No 13180046​

Registered address: 12 Ploughed Paddock, Nailsea, BS48 4NB VAT number: 370 3402 31