Customer FAQs

More Information on Next Day Delivery

Next Day Deliveries are Monday to Friday only; orders placed after midday on Thursday will be delivered on Monday. Weekend orders will be dispatched on Monday.If you would like to specify a certain date for delivery state this in the note section provided.We will then add this to our order list to be sent out 48hrs before this date to guarantee delivery.

More information on Click and Collect

Click and Collect from Zara’s Chocolate’s - 200 North Street, Southville, Bristol, BS3 1JFPick up is available on Tuesdays and Thursday 11am - 3pm.For Tuesday pick up you will need to order by Monday at 3pm.For Thursday pick up you will need to order by Wednesday at 3pm.

More information on Zedify Zero Emission Local Bristol delivery

2-5 day delivery across the following postcodes:BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8* (exc over suspension bridge), BS9 0, BS9 1, BS9 3, BS9 4, BS10 5, BS13 7, BS14 9This is perfect if you are relaxed on when your box arrives with it’s recipient, you are living in the stated BS postcodes and you are keen for your parcel to arrive emission free.

International Deliveries

We can post internationally and will charge according to the location. Please do email hello@boxlocal.co.uk with your details and we can confirm costs.

My parcel has arrived damaged

We never like to hear that our packages arrive damaged or different from how they left our warehouse. In the very rare instance that this does happen, please contact us at hello@boxlocal.co.uk and we will arrange a replacement or refund.

I want to send to multiple addresses

The best way to do this is as separate orders. If you register with boxlocal your details will be saved, making future orders super quick.If you make one order with multiple packages, these will be sent out to one delivery address. If you want each package sent to a different address, you will need to make each order separately.

Where do I add a personalised note?

When you select a set box you will be given the option to provide a personalised note and specify your delivery date before proceeding to checkout.WIth our Build Your Own Box function you will be asked for this same information when you add your box.

Can I have my order delivered on a specific date?

Absolutely. When you select a set box you will be given the option to provide a personalised note and specify your delivery date before proceeding to checkout.WIth our Build Your Own Box function you will be asked for this same information when you add your box.